this only seem to be like a little hickup

@Calimero:

We had a similar "hick up" where devices could not un-pause under very rare circumstances. The work-around was to reset the device config (same as above). Fortunately we understood the problem and with that knowledge were able to fix the bug. 

Of course I understand and support the approach to find a fix for the individual problem quickly. BUT if the problem is obviously based on a bug (and not a user mis-configuration) suggesting a workaround without understanding the problem fully, will result in rare bugs will no longer get fixed.

So generally I'm with @random. Let's not try to throw in work-arounds quickly, if we have not understood the problem and rather suspect a (rare) bug.

Our support here is not comparable to a call center where the agent needs to get rid of the client asap with some work-around. Here we are all about sustainability and constant improvement of our technology.

But hopefully I'm wrong in this particular case here and you, @calimero, understood the problem and can help finding the bug. 🤔👍

FAQ -> What to do first, if you have ...

Well, you are highly invited to write this. But honestly, I find this is the wrong way.

Instead of telling people (via your FAQ) to constantly pump a bike tire that is loosing air, I’d rather try to find the hole causing the air loss - to fix this permanently and for everyone. Remember: with a „work around FAQ“ we will not improve (by investigating and fixing bugs) but rather raise frustration among users for constantly using individual work arounds.

Nevertheless, good luck with your approach. I‘m taking vacations and leave this to you now.  

THX!

3rd time I've seen this now, including myself, so I won't give it too much attention right now as I am not able to reproduce the behaviour this by myself

cheers sven

THX!

Also go to the admin panel under devices to your device and click "Gerät zurücksetzen / reset device" and try again.

Thank you for the quick help.

Resetting the device fixed the problem.

I rather had the feeling some Brave VPN is in place disabling the eBlocker advantages. But I'm not here to share feelings or start guessing. I'm just here to ask questions to understand and solve issues.

Nevertheless, good luck with your approach 👍 

THX!

Activating the eBlocker is only possible on two points. 

1) on the admin panel and

2) on dashboard

I had a similiar issue and did the things I mention in my post to fix this for myself and as far as I remember I posted the same solution a while ago.

br Sven

Background: In my IT career I have learned to follow these steps to fix an issue:

1. Fully understand the problem first.
2. Investigate the source of error (by asking more precise questions or drilling thru IT)
3. Conceive a solution and apply.
4. Restart at 1 if unsuccessful.

I have also learned it's not a good idea to throw in "solutions" if one is unsure of the cause as this results in frustration for everyone: the client and the supporter.

Honestly, in this case I'm still at 1 and wonder how you've made it to 3 already 🤔

THX!

Please clean the complete browser cache and deactivate any additional plugin you have installed in the browser.

Also go to the admin panel under devices to your device and click "Gerät zurücksetzen / reset device" and try again.