---
title: I can’t access the web or email.
description: "If you have activated the eBlocker HTTPs function, please check whether the eBlocker certificate has been stored correctly. See the following FAQs for more information: [HTTPS function (SSL/HTTPS)](https://eblocker.org/en/docs-tag/https-function-ssl-https/) Disable the Tor network connection and try to access your mail or…"
url: "https://eblocker.org/en/docs/i-cant-access-the-web-or-email/"
updated: "2024-01-27"
category: Common Issues / No Internet
tags:
  - General questions
  - Needs revision
---

# I can’t access the web or email.

If you have activated the eBlocker HTTPs function, please check whether the eBlocker certificate has been stored correctly.

See the following FAQs for more information: [HTTPS function (SSL/HTTPS)](https://eblocker.org/en/docs-tag/https-function-ssl-https/)

Disable the Tor network connection and try to access your mail or web pages again.

For more explanation about the Tor network take a look at our FAQ and our knowledge base.

FAQ: [Anon function (Tor-network)](https://eblocker.org/en/docs-tag/anon-function-tor-network/)

Knowledge base: [The eBlocker Tor Network feature](https://eblocker.org/en/docs/the-eblocker-tor-network-feature/)