---
title: Troubleshooting checklist
description: "In case you are facing issues activating eBlocker Mobile, please check out the following questions: - Is the eBlocker Mobile feature activated? - Has port forwarding been set correctly in your router? - Is the VPN profile updated? If necessary,…"
url: "https://eblocker.org/en/docs/troubleshooting/"
updated: "2022-03-17"
category: User Manual / eBlocker Mobile
tags:
  - Mobile function
  - Needs revision
---

# Troubleshooting checklist

In case you are facing issues activating eBlocker Mobile, please check out the following questions:

- Is the eBlocker Mobile feature activated?
- Has port forwarding been set correctly in your router?
- Is the VPN profile updated? If necessary, download the VPN profile again and store it in the client.
- Is the OpenVPN client supported? Pay attention to messages that appear in the client.
- Is the eBlocker DNS service activated?
- Still not working? Then re-install the eBlocker Mobile feature - and follow setup instructions closely.