[Solved] no display of the "eBlocker Icon" on a brand new eBlocker Pro

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(@nagelneuer_eblocker_pro)
New Member
Joined: 5 Jahren ago
Posts: 1
Topic starter  

Hello,
i bought 3 eBlocker Pro from a german dealer, who is specialized in network technology for corporate customers. The devices were still originally packed and unused. On the boxes there is a yellow sticker with "3. 142359 21.06.17" - probably the date of manufacture.

I connected one of the devices to a DSL router "O2 Homebox 6441" and waited some minutes. Then I went to "http://setup.eblocker.com/" in my browser and got the page "Welcome to eBlocker".
Unfortunately the "eBlocker Icon" is not shown.
Now I tried it with two completely different Windows computers and 3 different browsers. The "eBlocker Icon" is not displayed.
Then I opened the package of a second eBlocker Pro and connected it, but again the "eBlocker Icon" is not shown.

Ask for help.

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(@random)
Illustrious Member Admin
Joined: 6 Jahren ago
Posts: 2073
 

Have you tried to reach eBlocker settings by IP?

If you don‘t know the IP, try the iOS app for discovery.


   
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(@benne)
Famed Member Admin
Joined: 6 Jahren ago
Posts: 1097
 

This support page might also help: No eBlocker icon on setup.eblocker.com


   
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(@random)
Illustrious Member Admin
Joined: 6 Jahren ago
Posts: 2073
 

@nagelneuer_eBlocker_Pro Have you resolved the issue meanwhile? If so, please let us know so we can close the topic.

THX!


   
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(@robertocravallo)
Trusted Member
Joined: 5 Jahren ago
Posts: 62
 

Also not getting the Icon in any browser.


   
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(@benne)
Famed Member Admin
Joined: 6 Jahren ago
Posts: 1097
 

@robertocravallo Have you tried the recommendations above? What‘s the outcome?


   
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(@robertocravallo)
Trusted Member
Joined: 5 Jahren ago
Posts: 62
 

What‘s the outcome?

No, I gave up on that. Very few pages show the icon, I don't really need the functions provided there.


   
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(@benne)
Famed Member Admin
Joined: 6 Jahren ago
Posts: 1097
 

@robertocravallo It's mostly a good idea to solve an issue first, rather than "giving up" and opening up new threads instead - as they are very probably related.

All your issues are related to installing the certificate correctly. Instructions need to be followed step by step. If not: you get the results discuss. Believe it or not: We have some years of experience with this...

Anyhow, until this core issue (cert install) isn't solved properly, you wont see and icon and get random errors (as you discussed in your other threads).

I understand you rather feel like opening more threads, but please understand, no tech geek can follow (@random has given up already).

I'm happy to help if you stick to one thread, answer the asked questions and follow the steps recommended. If you "give up" - support is giving you up, too.

Thanks much.


   
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(@honk77)
New Member
Joined: 3 Monaten ago
Posts: 3
 

Hello,

My Eblocker had increasingly hung up again and again. I therefore reinstalled the image on the SD card with Rufus.

This still worked perfectly. But even after half an hour of waiting after switching on the Eblocker, I cannot call up the interface. The blocker is not listed in the Fritz!Box, if I connect an HDMI cable, I can read a change between the colourful start screen and the message ‘Resized root filesystem Rebooting in 5 Sec’.

Yes, I searched for the error message, but I don't get any really relevant information. 😆 


   
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(@calimero)
Member
Joined: 5 Jahren ago
Posts: 527
 

@honk77 Hi Honk77. Which device do you use? This "resizing" of the sd is normal, after a fresh sd card installation starts for the first time, but should not take that much time.

Try imaging the card again and boot it up with the external monitor attached.

If the error occurs again, try another sd card.

When the boot up process completes you should see the eblocker logo along with the ip adress of the eblocker. Then you can go on with your systems browser to setup eblocker again.

regards


   
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(@calimero)
Member
Joined: 5 Jahren ago
Posts: 527
 

This you should see at the end

image

 


   
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