No statistics after some time

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(@johann0815)
Member
Joined: 4 Jahren ago
Posts: 122
Topic starter  

After a few days I no longer have statistics in the dashboard. They just stop counting for every device.

The blocker statistics stop working after about a week, that's my impression. When I restart the eBlocker, the statistics work again .... for a week.

Can anyone confirm this error or am I just affected?

eBlocker hardware
eBlockerOS version

   
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(@random)
Illustrious Member Admin
Joined: 6 Jahren ago
Posts: 2068
 
Posted by: @johann0815

statistics in the dashboard

I can not confirm the issue, generally.

But I’m not 100% sure where to look at, as we have a couple of stats in the dashboard. Global stats, Device stats (domains, graphs, ...) etc. 🤔 Screenshot would be great. 👍

Maybe anything specific to your config like added/changed blocker lists, parental controls active, etc?

THX!


   
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(@johann0815)
Member
Joined: 4 Jahren ago
Posts: 122
Topic starter  

You are right, let me explain it better....

On this screenshot you can see that since sunday there are no more statistics (on the dashboard for every device):

IMG 5749

Also the total statistics stopped counting. Only the total requests are still counted. No longer the blockings:

2021 04 14 102520

In my configuration I added some block lists. The problems with the statistics are only there since the update to 2.6. And I have the feeling that the count always stops on the night from Friday to Saturday

 


   
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(@random)
Illustrious Member Admin
Joined: 6 Jahren ago
Posts: 2068
 
Posted by: @johann0815

since sunday there are no more statistics

The stats in the graph shown (week analysis) are device depended. So if you don't use the device over the weekend this could be the answer. 🤔 

Are you sure the "Total blocked" is no longer counting up as well? Are you getting the same "Total blocked" stats on all devices?

THX!


   
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(@johann0815)
Member
Joined: 4 Jahren ago
Posts: 122
Topic starter  

In short: 

- I know that the graph in the first screen shot is device depended. On all devices the graph stopped at that day.

- I'm sure that the "Total blocked" stops counting too.

- Yes, on all devices I'm getting the same stats

Only the "Total requests" are still counting


   
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(@benne)
Famed Member Admin
Joined: 6 Jahren ago
Posts: 1097
 

@johann0815

I have double checked and my stats are all working - for much longer than a week. 🤔 

Can you please share your extra blockers so we can resemble your environment (at least a bit). 

Thank you.


   
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(@johann0815)
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Joined: 4 Jahren ago
Posts: 122

   
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(@johann0815)
Member
Joined: 4 Jahren ago
Posts: 122
Topic starter  

I would just like to inform you that the error has been resolved, it no longer occurs.

I have not changed anything and can not say why the error is gone.

Strange thing...


   
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(@benne)
Famed Member Admin
Joined: 6 Jahren ago
Posts: 1097
 

@johann0815 Indeed very strange. We actually had the assumption the counting service terminates for some reason. Maybe due to the many additional blocker lists 🤔 Unfortunately we‘ve not yet looked into it. Even better it cured itself. 😉 

Please keep watching it and if it occurs again share diagnostics report via email.

Thanks for the update & good collaboration! 🤩 


   
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