[Solved] eBlocker not Working on my MacBook Air, Safari 15.1

Posted by: @cehpunkt-k7dgt2

Any ideas what could be wrong here?

Have you disabled IPv6 in your network (and/or on your Mac)?

Are you sure the Function Test passes "all green" on your Mac? Note: The test is device depended, so on Mac it can be different than on other devices. If test shows red, please share screenshot of test results.

Have you checked the eBlocker Doctor on your Mac (settings -> doctor) ? What are the results (please share)?

Please also share more infos about your environment (using the Mac as client) as described here: https://eblocker.org/community/announcements/before-posting-here-please-read/#post-117

Yes, the doctor passes all with green (besides the License for automatic update). 

Also the functional test completes with all green

Posted by: @benne

Please also share more infos about your environment (using the Mac as client) as described here: https://eblocker.org/community/announcements/before-posting-here-please-read/#post-117

@cehpunkt-k7dgt2 Without the info @benne requested above we can not help any further. Also neglecting questions asked is neither helpful. 

Please note: The more info you share the quicker we can help…

THX!

• Hardware you use for running eBlockerOS
  • RaspPi 4, 2 GB RAM
• eBlockerOS version as well as filter lists version
  • eBlockerOS 2.8.2, Filter (where can I find it? However, it Works on my iOS devices)
• eBlocker network mode (auto, individual or expert)
  • auto
• eBlocker network settings (IP, mask, gateway)
  • 192.168.2.xx, 255.255.255.0, IP of my FritzBox
• Which devices runs DHCP server? Router/external, eBlocker or client fixed IP?
  • Router
• IPv6 disabled for client/network?
  • Client: is set to auto, I get an IPv4 Adress. there is no option to switch it of in MacOS Montery / Network: yes (disabled)
• eBlocker DNS firewall settings
  • eBlocker enabled as DNS-Firewall
  • Internet Provider used as DNS
• Client network settings (IP, mask, DNS, gateway)
  • Default Setting, get IP from Router, gateway = router
• Whether eBlocker’s https integration is enabled for client 
  • yes
• Client browser and OS version (i.e. FireFox 80.1 running on macOS 13.4)
  • MacOS 12.01, Safari 15.1
• Additional non default Blockers enabled? (like DuckDuckGo, Consent-Blocker, custom lists etc.)
  • DuckDuckGo, Consent-Blocker, but it doesn't matter if they are turned on or off
• HTTPS Auto Trust App enabled?
  • I have no idea what this should be. Not found anything called this in the eBlocker Settings
• Exact way or a link / screenshot to reproduce the issue
  • Just see everywhere the same ad banners like without eBlocker
• If VPN or Tor is enabled for the client in eBlocker (and which VPN provider you are using)
  • Not enabled
• Are automatic updates enabled?
  • No

Please paste screenshot of traceroute output here. See: https://eblocker.org/docs/check-the-network-connection-with-macos/

THX!

here it is:

traceroute to 1.1.1.1 (1.1.1.1), 64 hops max, 52 byte packets

 1  dnscheck.eblocker.org (192.168.2.56)  15.304 ms  6.097 ms  5.575 ms

 2  fritz.box (192.168.2.1)  7.893 ms  4.763 ms  6.537 ms

 3  srbmuc11.as20676.net (213.148.133.238)  24.660 ms  24.135 ms  24.604 ms

 4  crmfra11-et-14-0.as20676.net (87.234.14.67)  31.697 ms  29.280 ms  30.314 ms

 5  de-cix-frankfurt.as13335.net (80.81.194.180)  50.149 ms * *

 6  * * 172.70.244.3 (172.70.244.3)  44.552 ms

 7  one.one.one.one (1.1.1.1)  33.012 ms *  43.075 ms

@cehpunkt-k7dgt2 As you didn‘t disclose the full IP address of your eBlocker („192.168.2.xx“) unfortunately, I can only guess the Traceroute shows that your mac is not passing the IP packets to eBlocker. In other words your mac is not routing to eBlocker and therefore it can‘t block any trackers. 🤔

Unfortunately I have no idea about macOS, to pinpoint the issue but here are some hints to look for:

• Make sure your mac is enabled (and also not paused) in eBlocker. Settings> Devices will show the mac in the first place (if settings opened on mac). This device needs to be enabled.
• Do you have Apple Private Relay (accidentally) enabled on your mac? Needs to be disabled. (I found this online: „On your Mac, choose Apple menu > System Preferences, then click Apple ID. Select iCloud > Private Relay > Uncheck Private Relay.“)
• Disable any VPN or other „anonymity“ tools/plugins/etc on your mac.

If this does not help, you can fix the issue for sure if you (temporarily) manually assign a static IP address to the mac (ie the same IP as given from your router) and set the Gateway (called „Router“ under macOS) to eBlocker‘s IP („192.168.2.xx“). (See here for macOS help.) This will force the packets to route to eBlocker first - and it‘s a proof of concept - not a final solution. 

Please share your experiences and we take it from there.

THX!

@random 

Thanks for your help.

The first line in the traceroute is the eBlocker IP

1dnscheck.eblocker.org (192.168.2.56)15.304 ms6.097 ms5.575 ms

Private Relay is disabled.

Because I can see the eBlocker Icon and - when I click on it - it tells me that it has blocked trackers (but not ads) I am quite sure that there is a connection to the eBlocker. 

Posted by: @cehpunkt-k7dgt2

Because I can see the eBlocker Icon

Thanks for adding this! That info was new to me. It shows eBlocker is generally working on the mac.👍

Are you sure other devices (besides the mac) get no ads when visiting the same site?

Please share the exact URL of the website in question and a screenshot showing the page with ads and without (on a different device).

THX!

The attached files show

- macrumors.com article with activated eBlocker on my Mac

- the same article with activated and deactivated eBlocker on my iPhone where you can see, that it works there

Thank you

Sascha 

@cehpunkt-k7dgt2 Please take a screenshot on your mac showing the eBlocker Dashboard with at least the following tiles (expanded/showing the tile content):

• Status
• Trackers & Ads
• Allow Domains

Please also share a screenshot from your mac blocker settings: Settings > Devices > select first device (your mac). In the device view, click tab "Blocker" and take a screenshot.

THX!

@cehpunkt-k7dgt2 Thanks - the screenshots look all good from a technical perspective. 🤔

Honestly, I have no clue about mac and fear „something“ mac-specific is bypassing eBlocker. This is usually the case with IPv6. I’d recommend to try disabling IPv6 - to eliminate a source of error. Here is how to disable it on macOS monterey (for example):  https://support.nordvpn.com/Connectivity/macOS/1047410442/How-to-disable-IPv6-on-macOS.htm

@bpr You are the mac professional 😁 any better ideas?

THX!

Thank you so far for your fast support.

I disable IPv6 as described in the link you provided. Sadly, eBlocker still does not block ads.

@cehpunkt-k7dgt2 

To check if the device entry has an issue.. log into the eblocker settings with another device, and delet/reset the not working entry in the device list and try again.

Posted by: @calimero

@cehpunkt-k7dgt2 

To check if the device entry has an issue.. log into the eblocker settings with another device, and delet/reset the not working entry in the device list and try again.

Thank you for that Tipp! That seems to has solved it!

@random @bpr @benne I think this is something, which should be mentioned in the FAQ as first thing, before going any deeper into troubleshooting 🙂

cheers
Sven

@calimero You are invited to write an article I'm happy to upload to the docs. Word, html or plain text is just fine. I'll take care of the rest.

THX!

@random Hi Random, attached the doc.

Maybe you can get in contact with me via mail?

Thanks and regards
Sven